17.1. In the event of you becoming aware that non-conforming material has been supplied to us under any purchase order you agree to provide full details of the non-conformance including sufficient information for us to track this product through our manufacturing process.
You agree to inform us of any defect, process deviation or high levels of rejects that may affect the ultimate reliability of the product supplied to us.
Approval or disposition of supplier non-conforming product / material must be authorised by the Company.
17.2. If there are any changes in the composition, manufacturing site or processes used to manufacture the products supplied to us, you should inform us in writing prior to delivery and obtain approval for such changes.
17.3. Where material or processing is subcontracted by you to a third party you must ensure that these requirements are, where applicable flowed down the supply chain. In addition to these requirements they may also include specific characteristics or specifications stated on the purchase order or in supplied drawing packages.
Access to Information
17.4. The Company, their customers, and statutory and industry regulatory authorities are to be permitted reasonable access to supplier facilities and to all applicable records relating to fulfilment of an order.
We undertake to keep the information accessed confidential as far as is permitted by law.
Where specified by contract, the Company customer or customer’s representative will be afforded the right to verify at the supplier’s premises that the product conforms to specified requirements.
17.5. All records relating to material supplied must be retained for a minimum of 25 years.
17.6. As a supplier you should ensure that sufficient controls are in place to prevent counterfeit material entering the supply chain.
Under no circumstances is product to be sourced from non-franchised distribution without the Company’s prior written consent.
Breach of these Requirements
17.7. Where any of these requirements have been breached, we may require timely and effective corrective actions to be implemented. Where this is not done we may withhold payment until the issue is resolved and in extreme cases you will be removed from the approved vendor list. None of the above mitigates our right to take legal action in the case of breach.
17.8. In all cases requirements specified on a purchase order will take precedence over the requirements detailed herein.
17.9. Suppliers must ensure that all employees are aware of:
- their contribution to product or service conformity
- their contribution to product safety
- the importance of ethical behaviour
Please note that these requirements only apply to purchase orders for AS9100 supplied material, this will always be clearly indicated on the Purchase Order